Technical Program Manager II

What You'll Do

• As a TPM, you’ll be the bridge between various teams in multiple timezones, working closely with people from Product, Engineering, Client Services, and Legal, driving the end-to-end delivery of new initiatives and programs.

• Manage a variety of complex, cross-functional programs and lead planning and execution of high impact programs for assigned teams

• Create and maintain the roadmap for assigned teams, collaborating heavily with the respective Engineering and Product leaders

• Manage team capacity and conduct impact analysis to for requests to shift priority, presenting options against roadmap commitments

• General program management activities including but not limited to:

• Lead Agile/Scrum teams as a coach or scrum master, including Agile ceremonies (stand-ups, sprint planning, retro, etc)

• Build, lead, and supervise progress on release plans across multiple initiatives - prepare the project schedule, define the milestones, develop project plans and playbooks

• Ensure all work is represented in Jira, in alignment with Product & Technology standards

• Track and communicate initiative progress against milestones to stakeholders and leadership

• Collaborate with cross functional teams to supervise dependencies, plan releases, and to resolve blocking issues

• Proactively identify and mitigate program risks, remove blockers, advance progress, and escalate to leadership where appropriate

• Champion operational change and process - exhibit leadership through composure and positive attitude. Influence teammates to adopt change.

• Promote and evolve the company’s processes to enable closer synchronization between Product & Technology and the business

What We're Looking For

• 2-5 years experience in program management in software development delivery teams

• Bachelor's degree or equivalent relevant experience

• Knowledge of Process:

• Understanding of software development processes and knowledge of the Agile SDLC process

• Ability to put together release plans for multiple cross functional team releases, identifying and tracking cross team dependencies

• Solid ability to construct release plans where minimal data is available and many assumptions have to be made

• Able to measure convergence on key milestones/launch date with capability of identifying and framing tradeoff options when required and driving timely decisions

• Solid ability to build processes and implement new process optimizations while delivering program commitments in parallel

• Strong Jira administration and tooling experience is a bonus

• Knowledge of Product/Technology:

• Broad domain knowledge of product and technology with solid understanding of system integration across product ecosystem

• Ability to navigate contending product and technical priorities while identifying options and trade-offs as needed

• Able to identifying areas of risk and mitigation options

• Cross team coordination and collaboration:

• Ability to collaborate and coordinate with multiple team members to clearly define outcomes, create plans, qualify success, and mitigate risks

• Strong interpersonal and relationship building skills

• An ability adapt quickly to changes in business requirements and work in an agile environment

• Communication:

• Succinct, clear verbal and written communication with the ability to effectively communicate technical information to non-technical audiences

• Ability to communicate effectively with both technical and non-technical audiences

• Possesses strong analytical and critical thinking skills

• Experience working across multiple time zones is preferred

• Leadership:

• Ability to lead multiple large cross functional programs and releases

• Able to provide thought leadership and persuade teams to follow proposed guidance

Bonus Points

• Scrum Master Certification or Agile PMI-ACP or PMP Certification a plus

• Everything you need to work remotely

• Unlimited PTO

• Medical/dental/vision insurance

• 401k through Charles Schwab

• Flexible Spending Account & Limited FSA

• Short + long term disability, life insurance option

• Family-friendly maternity and paternity leave

• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!

• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.

• Paid time off to do volunteer work in your community.

• Access to the Wellness Coach app for you and 5 family members