VP of Product

• Strategy:
• Possesses deep knowledge of email- or SMS-based sales and marketing software used by B2C companies, including in-depth understanding of the competition to set context for product innovation.
• Defines product strategy and roadmap working closely with the senior leadership, product, and engineering teams to enable TextUs to extend its leadership among texting.
• Authors Objectives and Key Results (OKRs) for Product to ensure the company is aware of its strategic objectives for the year / quarter.

• Customer / Partner Alignment:
• Participates in regular meetings with prospects, customers, partners, and GTM teams to gain firsthand knowledge / empathy for our ideal customer profile (ICP) so as to ensure development of highly used / valued features.
• Implements and manages sustainable processes to understand customer and partner challenges / requirements and prioritizing product / feature concepts that maximize growth and net retention.
• Mines customer satisfaction / NPS data, support tickets, and utilization data as well as meets with dissatisfied customers in order to inform requirements analysis and prioritization.
• Oversee the UX Design effort in partnership with Engineering to ensure features are usable and intuitive for our customers so as to maximize NPS and net retention.

• Cross-functional Collaboration / Process Management:
• Works closely with Engineering to co-own a Scrum/Agile-based SDLC process. Coaches product team to manage their squads in a way that ensures product delivery that balances speed, efficiency, and quality.
• Balances the needs of the business with engineering efforts and technical considerations for platform scale and reliability.
• Understands the needs of each part of the organization to align the GTM communications/assets to meet those needs including outbound positioning, training, and enablement.
• Proactively raises hand when something is not working and collaborates with team to look for solutions

• Leadership:
• Proactively coaches/mentors the Product and UX Design teams to demonstrate a consistent commitment to their career paths and leveling up the team.
• Provides guidance and leadership to their peers across the organization to support the growth of the organization as a whole.
• Strong direct communicator (excited / dynamic).

• Strong product strategist who can maximize product utility and minimize TTM

• Proven experience and success scaling a consumer-facing SaaS application for a growth stage company

• Naturally oriented toward building strong relationships with key stakeholders and tight alignment among GTM, Product, and Engineering

• Confident communicator who is direct, compelling, and empathetic and can excite employees and customers about TextUs products and future direction

• High user empathy and emphasis on delivering the best value to customers

• Comfortable getting hands-on to mentor team members, guide product definition / development, and remove roadblocks

• Proven experience running Scrum / Agile development process and operating within continuous integration/continuous deployment (CI/CD) environment

• Create a team environment where we follow our core values, have space to make mistakes / learn from them, and challenge ourselves to improve

• Excellent skills in the following areas: problem-solving, verbal and written communications, strategic / tactical prioritization, organization / time management, analytics, and attention to detail

• Job Type: Full time

• Compensation Range: 260,000 base + bonus + equity

• Location: Remote (US) / Headquartered in Denver, CO

• Target Start Date: 4-6 weeks from offer date

• # hires for this role: 1

• Reporting to: CEO

INTERVIEW PROCESS

• Interview w. Hiring Manager (60 mins via Zoom Video)
• Topics: Culture, skills, role overview, leadership

• Rembrandt Assessment
• The Rembrandt assessment allows TextUs to assess how your personality fits within the role and the TextUs culture.

• Interview w. CTO (60 mins via Zoom Video)
• Topics: Culture, collaboration, strategy, leadership

• Interviews w. Direct Reports
• Interview w. Product Marketing & Design Leads (60 mins via Zoom Video)
• Topics: Culture, management, leadership, skills
• Interview w. Product Managers (90 mins via Zoom Video)
• Topics: Culture, management, leadership, product vision

• Introduction Call w. TextUs Board Member

• Presentation w. Go-To-Market Team (60 mins via Zoom Video)
• You will walk the GTM Team through a product feature of your choice

• In-Person at Denver HQ
• Coffee with Product Team
• You will have time to grab coffee with TextUs Product team members who are based in Colorado to gain additional insight into our team, culture, & product
• Lunch with Leadership Team
• You will have time to get lunch with TextUs Leadership Team members who are based in Colorado to gain additional insight into our team, culture, & product
• White Boarding & Q&A Session w. CEO
• You will come prepared with questions about the role, team, product to ensure this role is the best fit for you.

• Competitive pay

• Health / Dental / Vision Insurance

• HSA contributions

• 401K with company match

• Unlimited PTO

• Cell phone + internet reimbursement for $100/month.

• One-time $1,000 home office stipend once you’ve been with TextUs for 6 months

• Up to 12 weeks of Parental Leave

• 2023 Holiday Schedule link here

• U.S. remote first with optional WeWork office space in downtown Denver, CO

• Effective 2023, for Manager & above roles equity within the organization will be offered