Home Loans Personal Banker

  • Full-time
  • $50k-$75k/mo
  • 8 days ago
Customer Support
About This Role
Discover. A brighter future.
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of 60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!Our next classes start in June of 2024. We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours: • 9:00 AM - 3:30 PM EST (OH, PA, MD, DE, NJ)
• 8:00 AM - 2:30 PM CST (IL) • 7.00 AM - 1:30 PM MDT (UT) • 6:00 AM - 12:30 PM MST (AZ) Note: Shifts are Monday - Friday with weekends as assigned.
What You'll Do
  • Handles communication with customers and performs a variety of functions focused on completing applications for applicants.
  • During that communication proactively sells the loan to the customer along with other benefits.
  • Ensures that all portions of the application are accurate to help identify and then eliminate potential risks for the business.
  • Helps drive applications to completion to increase receivables.
  • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
  • If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
  • We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You'll Do It
  • Communicates with customer on loan acquisition calls.
  • Provides customers with consultative sales-based conversations. Sells the features and benefits of the loan.
  • Facilitates components of the credit application process including but not limited to: identity verification, judgmental review, negotiation of loan terms, applicant agreement of loan offer, and completion of the loan application
Qualifications You’ll Need
The Basics:
  • H.S. Diploma or GED
  • 2+ years of experience in Customer Service, Sales, or related field
Bonus Points If You Have:
  • 2+ years sales experience
Discover Home Loans Only
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on Discover Financial Services' review of your criminal history, credit report, information available through NMLS, and any other information relevant to a determination by Discover Financial Services that you demonstrate financial responsibility, good character, and general fitness for the position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with Discover Financial Services, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with Discover Financial Services. Your continued employment in this position with Discover Financial Services is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Please carefully review the information you provide to Discover Financial Services for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline:
The application window for this position is anticipated to close on May-13-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
The base pay for this position generally ranges between 26.44. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
We also offer a range of benefits and programs based on eligibility. These benefits include:
  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan
Learn more at
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.