Square

Manager, Global Seller Onboarding

Full-time
$100k+/mo
21 days ago
296 views

Management

Business Development

Customer Support

The Role

Our Square Growth organization is looking for a leader to manage a Global Seller Onboarding (GSO) team. The GSO team’s mission is to accelerate revenue growth globally by providing expert deal support and implementation services to Account Executives and Account Managers and key product insights to our Product partners. The GSO team leverages strong project management skills and industry knowledge to onboard Square's largest and most complex customers onto the Square ecosystem. Your leadership will directly help Square drive revenue by helping scale and refine our seller onboarding program. Your work will accelerate the Sales funnel, drive efficiency and automation in onboarding, while providing the best experience to Square customers. Reporting to the Head of Global Seller Onboarding based in California, this role can be based remotely anywhere in the U.S.

You will

Manage and develop a team of Implementation Specialists

Innovate and build a new standard for GSO by passionately managing, measuring, and driving improvements in the effectiveness of the team

Help scale and refine our seller onboarding program, driving efficiency and automation, while finding additional monetization opportunities across the organization

Use metrics to measure the growth and performance of the team to consistently drive improvements in team performance through behavioral coaching

Build rapport and constructive relationships with all team members up, down, sideways, inside, and outside of Square

You have

5+ years of experience in an implementation/onboarding role across a metrics-driven Sales, Professional Services and/or Operations organization

3+ years of people management experience

Experience working with and influencing global cross-functional teams and departments

Excellent interpersonal, leadership, organizational, and communication skills

Strong ability to coach your team to higher performance (outputs and customer experience)

Experience in high transaction volume SaaS application or financial services sales preferred

Project/Program Management experience; PMP preferred

Restaurants or POS experience a huge plus

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A:

184,300 USD

Zone B:

171,400 USD

Zone C:

162,200 USD

Zone D:

147,500 USD