Medical Operations Associate (Contract, Remote)

• Temporary, 90 days with movement to full-time following a 90-day review

• Schedule: 90%+ of shifts will fall within the hours 7:00 AM - 6:59 AM CST. 7 days a week, 24 hours a day.

• Reports to: Program Operations Manager

• Remote: This is a fully remote position

• Flexibility: Schedules vary based on business needs, and the candidate must be able to work any shifts that fall within the advertised hours of 7:00 AM - 6:59 AM CST, especially overnights, regardless of their location or time zone.

• Location: Candidates must reside within the continental United States and be permanent citizens. Due to contractual obligations with our partners, work cannot be performed outside of U.S. territory.

Requirements

• Experience: 2+ years in healthcare operations, customer service, or a related field.

• Education: A degree is not required as long as the candidate has relevant experience and is a strong fit for the role.

• Strong organizational and multitasking skills with the ability to prioritize effectively.

• Excellent communication skills, both written and verbal, with a knack for problem-solving.

• Proficiency with various software platforms, including EMRs, Jira, and Slack.

• Ability to work independently and collaborate across teams to meet operational goals.

• Appointment Management & clinician Support: Oversee appointment queues, assigning or reassigning visits based on priorities and coverage. Act as the primary support for clinicians, addressing shift needs, technical issues, and appointment priorities.

• Technical and IT Coordination: Open and manage IT support tickets on behalf of clinicians for both internal and external platforms. Follow up on tickets to ensure timely resolution of issues.

• Communication and Escalation: Engage with clinicians through multiple channels (e.g., Slack, email, web-based phone) to address questions, escalate issues, and ensure effective communication across teams.

• Data and Reporting: Track and report key operational metrics, including service level performance, clinician engagement, and shift summaries. Maintain accurate records of consult statuses and any service level misses.

• Customer and Partner Interaction: Manage incoming communications from patients, partners, and other stakeholders. Assign tasks or escalate issues as needed to ensure timely responses and resolution.

Benefits

• Compensation: $20/hour

• Remote work with flexible scheduling

• An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.