SteadyMD
Medical Operations Associate (Contract, Remote)
- Full-time
- $25k-$50k/mo
- 8 days ago
- 285 views
Assistant
Email
Customer Support
About SteadyMD:
Recognized by Forbes as a Top 100 Best Startup Employer, SteadyMD is at the forefront of telehealth, facilitating modern healthcare services. We are committed to leveraging technology to offer accessible, high-quality care that empowers both patients and clinicians.
Position Overview:
- Temporary, 90 days with movement to full-time following a 90-day review
- Schedule: 90%+ of shifts will fall within the hours 7:00 AM - 6:59 AM CST. 7 days a week, 24 hours a day.
- Reports to: Program Operations Manager
- Remote: This is a fully remote position
- Flexibility: Schedules vary based on business needs, and the candidate must be able to work any shifts that fall within the advertised hours of 7:00 AM - 6:59 AM CST, especially overnights, regardless of their location or time zone.
- Location: Candidates must reside within the continental United States and be permanent citizens. Due to contractual obligations with our partners, work cannot be performed outside of U.S. territory.
Requirements
- Experience: 2+ years in healthcare operations, customer service, or a related field.
- Education: A degree is not required as long as the candidate has relevant experience and is a strong fit for the role.
- Strong organizational and multitasking skills with the ability to prioritize effectively.
- Excellent communication skills, both written and verbal, with a knack for problem-solving.
- Proficiency with various software platforms, including EMRs, Jira, and Slack.
- Ability to work independently and collaborate across teams to meet operational goals.
Key Responsibilities:
- Appointment Management & clinician Support: Oversee appointment queues, assigning or reassigning visits based on priorities and coverage. Act as the primary support for clinicians, addressing shift needs, technical issues, and appointment priorities.
- Technical and IT Coordination: Open and manage IT support tickets on behalf of clinicians for both internal and external platforms. Follow up on tickets to ensure timely resolution of issues.
- Communication and Escalation: Engage with clinicians through multiple channels (e.g., Slack, email, web-based phone) to address questions, escalate issues, and ensure effective communication across teams.
- Data and Reporting: Track and report key operational metrics, including service level performance, clinician engagement, and shift summaries. Maintain accurate records of consult statuses and any service level misses.
- Customer and Partner Interaction: Manage incoming communications from patients, partners, and other stakeholders. Assign tasks or escalate issues as needed to ensure timely responses and resolution.
Benefits
- Compensation: $20/hour
- Remote work with flexible scheduling
- An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
Apply today! Please submit your resume and a brief cover letter detailing your relevant experience and why you are a good fit for this role. Applications will be reviewed on a rolling basis.
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