At HappyCo (happy.co), we’re building simple solutions that deliver real happiness to real people while reimagining property management. We’re on the lookout for a Product Designer to join the product design team to help us create new and innovative products that solve and enhance important workflows for the residential multifamily industry.
A Product Designer at HappyCo is an integral part of a successful, high performing product team. You’ll operate as the “Chief Creative Officer” in your team, and play a crucial role in helping bridge what product managers want to build and what engineers actually build, bringing your ideas to the table and discovering the right solutions together in collaboration. Sitting in the shoes of the customer, you’ll create products that are highly useful and usable, and easy to adopt.
You are always looking to learn and experiment and are driven by customer data on usage and adoption metrics, as well as insights gleaned from meeting and speaking with customers directly. You will have a broad range of knowledge and skills across the full gamut of Product Design including product strategy, user research, interaction design and visual design. You’re a systems thinker and will constantly look for ways to create clarity through complexity and identify opportunities for HappyCo’s value streams to align, enhance and add value to multifamily property management.
You’ll join a product team triad, working closely with a product manager and lead engineer, so proactive communication, storytelling and stakeholder management will be instrumental to your ability to execute and deliver on outcomes together.
Please Note: To better facilitate the collaboration and communication among our Canadian and Australian HappyCo teams, we will only be interviewing candidates located within the PST or MST timezone in Canada.
During your first two weeks, you will
- Get to know our leadership, culture, and values
- Complete our HappyCo orientation and onboarding program
- Onboard with the design team, your product triad and product team
- Start reading our favorite industry primers
- Familiarise yourself with our tools (pssst: we use Figma and Dovetail)
- Attend your first Company Wide Meeting and Product Update Meetings (rotating bi-weekly)
During your first six weeks, you will
- Join customer calls to gain real-time exposure to the problems we are solving
- Acquire industry knowledge and understand our product strategy and wider range of products
- Bring your ideas and design leadership skills to the table and drive collaboration with the product team triad leveraging design thinking processes
- Get up to speed with the wider design team, joining regular critiques and team meetings
- Work with your manager to set goals and priorities
During your first six months, you will
- Drive product discovery activities with your team, facilitate customer research, synthesize findings and identify opportunities that deliver value to customer and align with our product strategy
- Design, test and deliver a solution to customers, tracking adoption metrics towards a product team outcome
- Understand, work with and contribute to the HappyCo Design System
- Work with other designers across teams to ensure a holistic user experience
- Visit our customers to gain important contextual information to build deep understanding of their day-to-day operations, their roles and scope of their responsibilities*
- Contribute effectively to design team culture through leadership, mentorship, knowledge sharing and raise the bar for quality, efficiency and scalability
What you could expect day-to-day
- Leading end-to-end product solutions from discovery through to delivery
- Collaborating with your product triad and team to deliver on outcomes using concepts, flows, wireframes, high fidelity mockups and prototypes for customer validation, rapid iteration and usability testing
- Thinking in systems, continuously zooming in and out to recognize and look for dependencies between different parts of our product offering
- Identifying and prioritizing solutions that are solve our customers problems
- Ensuring customer-centricity and usability of highly-complex and technical products
- Delivering presentations that showcase your relevant work and team’s progress against outcomes, learnings and insights to the wider company and key stakeholders
What we think you should have to be successful
- 4+ years of product design experience with high proficiency in product discovery techniques and approaches
- Strong product discovery skills, with proven experience using frameworks and coordinating research and usability testing
- A results-driven portfolio comprised of compelling solutions that solve real world problems
- Competency conducting research and usability testing, and setting outcome-based goals
- Experience designing for multiple levels of audiences and user archetypes within an enterprise or B2B context
- Experience working within a tech-based design role or digital-focused agency and the ability to work closely with software development teams
- Motivated by people-centric design processes and a desire to create happiness through delightful experiences
- Experience working with tokenized design systems including their creation, contribution methodologies, documentation and scaling approaches
- Flexibility of schedule to work across timezones, meeting online with customers and global team members based in Australia & North America as required
Keys to optimum happiness at HappyCo
- A customer centric mindset with critical business evaluation skills
- The ability to think in systems, seeing the big picture and the little details at the same time
- Bias for action; pushing forward in ambiguity while striving for clarity
- Operate autonomously, take ownership of your work every step of the way
- Be a proactive contributor to design team culture, with a strong growth mindset
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