At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you'll do at Jamf:
The Technical Writer II will work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics.
What you will do at Jamf:
- Maintain a deep understanding of Jamf products and their role in making customers successful
- Maintain a working understanding of all documentation sets, including their purpose, target audience, and overall content
- Maintain an understanding of processes and procedures used throughout Tech Comm, Engineering, and Agile delivery teams
- Work as part of a cross-functional, Agile delivery team to learn and research new features and develop and deliver complete, technically accurate content that meets users' needs
- Demonstrate ability to adapt to a fast-paced work environment with close attention to detail
- Keep up with information from Apple about their releases and security news to determine impacts on our products and our users
- Seek out appropriate advice or expertise when faced with challenging or important decisions
- Work with guidance when necessary, and make decisions when appropriate for assigned tasks and initiatives
- Create new content from concept to delivery
- Use Jira to capture and track work
- Use Confluence to record research findings and other applicable information
- Work with technical writers across Agile delivery teams to ensure content fits the Jamf voice and tone and expected level of quality
- Work in conjunction with an information architect to ensure content is complete, usable, findable, and consistent with style guidelines
- Use our content management systems and solutions to format, compile, and publish content
- Onboard, educate, and mentor new technical writers as needed
- Work collaboratively at the technical writer team level to assist and Influence other members
- Bring forward new and innovative ideas based on areas of expertise
- Continually demonstrate a mastery of technical writing skills and the overall discipline
- #LIRemote
What we are looking for:
- Minimum of 3 years of experience as a technical writer or communicator in the software industry (Required)
- Ability to effectively manage and prioritize multiple tasks and duties simultaneously while independently coordinating and ensuring that scheduled delivery dates and milestones are achieved (Required)
- Ability to communicate effectively with all levels of the organization; collocated or working remotely (Required)
- Business level proficiency in English (Required)
- General experience with macOS and iOS platforms (Preferred)
- General experience in an Agile environment (Preferred)
- Working knowledge of DITA XML, and topic-based writing (Preferred)
- 2 year / Associates (Required)
- 4 year / Bachelor's Degree (Preferred)
- A combination of relevant experience and education may be considered
How we help you reach your best potential:
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
© 2024 Remote Jobs LLC