Customer Success & Market Development Manager

The Role

Responsibilities

• Proactively identify and qualify high-potential nonprofits in the UK and Ireland that align with Donorbox's ideal customer profile.

• Develop and execute targeted outreach strategies (via email, phone, social media) to engage decision-makers at nonprofits.

• Cultivate strong relationships with potential customers, understanding their unique fundraising challenges and demonstrating how Donorbox can offer tailored solutions.

• Collaborate with internal teams (Support, Customer Success, Product) to ensure customer needs are met and issues are resolved promptly.

• Keep customers informed and engaged by communicating product updates and developments effectively.

• Support the Europe Growth Manager in procurement processes, respond to customer inquiries, and assist with organising marketing activities (webinars, events, etc.)

• Represent Donorbox at partner events in the UK/Ireland, promoting our solutions to a wider audience.

Qualifications & Experience

• Proven track record in SaaS sales, with a minimum of 3 years of experience.

• Bachelor's degree or equivalent in a relevant field.

• Proficient in CRM software and other sales-related tools.

• Strong understanding of fundraising principles and practices, with experience in the UK nonprofit sector

• Clear and concise communicator, both verbally and in writing, with strong interpersonal skills.

Ideal Attributes

• Driven to prospect, connect, and close deals, with a passion for helping customers succeed.

• Committed to delivering exceptional service and building lasting relationships with clients.

• Proactive and resourceful, adept at identifying and addressing customer needs, while consistently going above and beyond to ensure satisfaction.

• Adaptable and skilled in troubleshooting issues, with the ability to find innovative solutions to challenges

• Highly motivated and able to work independently, demonstrating a strong sense of ownership and accountability.

• Effective collaborator, working seamlessly with internal teams to achieve shared goals.

Details

• Fully remote based in Ireland, the United Kingdom, or other countries within the same timezone, provided your professional experience is from the UK

• Salary: $75,000 USD + commission

Benefits & Perks

• Fully remote work from the comfort of your home

• Eligibility for employee equity plan (stock options)

• Reimbursement package for home office expenses, up to $1.5k

• Health insurance premium reimbursements, up to 75% for you and your family

• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days

• Wellness program with fitness and mindfulness classes

• Love your work and our mission of serving nonprofits!