Toast—Customer Success Manager
North America
10 days ago
$75k-$100k,Full-time,Support
Customer Support
Management
About this roll (Responsibilities)*
- Serve as the primary technical resource for external developers building integrations with the Toast platform
- Provide developers with detailed feedback on bugs, compliance issues, and how to align with development best practices
- Work with our business development, partner product marketing, and customer success teams to move integration projects through the pipeline to launch
- Create and evolve the resources (tools, documentation, processes) necessary to ensure a delightful developer experience and one that ensures developer success
- Synthesize partner and customer feedback on Toast’s APIs and products, and present business case-based recommendations to the appropriate product management teams
- Provide broad support to the partner ecosystem to share the value of integrating into the Toast Partner Ecosystem.
Do you have the right _ingredients_? (Requirements)*
- Highly analytical and can quickly identify the root cause of issues by digging through API logs and source code.
- Thorough understanding of REST APIs and working knowledge of at least one programming language.
- Skilled at prioritizing and organizing multiple streams of work and can independently manage complex technical projects within a dynamic environment
- Strong communicator and collaborator
- Motivated by customer and partner delight
Special Sauce (Nice to haves):*
- Understanding of the hospitality space and the evolving market dynamics
- Knowledge of JIRA and working experience with Agile/SCRUM teams
- Familiarity with standard code release processes
- Experience with SQL, Looker, and Splunk.
- 2 years of applicable experience in a partner or customer-facing roles, such as Technical Support or Developer Relations
- Experience building and enabling communities
- BS/BA or MS degree in Computer Science, Engineering, Mathematics, or a related technical field or equivalent practical experience
Our Spread of Total Rewards*We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
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The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
133,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready to make a change? Apply today!*
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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