Masterclass

Conversational GenAI Designer

Contract
$25k-$50k/mo
17 days ago
158 views

Design

Consultant

Machine Learning

Position Overview

We are seeking a talented and innovative Conversational GenAI Designer to join our team working on cutting-edge conversational AI. This position is a contractor position for 3 months, with a potential to be extended after that period. This role will be critical in shaping the way our GenAI chatbots interact with users across multiple projects. As a Conversational GenAI Designer, you will be responsible for defining use cases, designing conversational flows, annotating datasets and ensuring quality in our AI-driven chat solutions. You will collaborate with cross-functional teams, including data scientists, product managers, subject matter experts, linguists, machine learning engineers, and UX designers to create engaging, intuitive, and intelligent conversational experiences for our users.

Key Responsibilities

Use Case Definition:

Identify and define use cases for the chatbot, detailing what the bot should and should not discuss.

Work with stakeholders to align conversational objectives with product goals and user needs.

Conversation Design and Structure:

Write conversational examples that span various interaction types, ensuring natural and meaningful exchanges.

Design multiple conversational flows that support user objectives, using storytelling principles and contextual adaptability.

Dataset Annotation and Review:

Annotate and curate datasets to improve chatbot performance and personalization.

Review generated datasets for quality, accuracy, and relevancy to intended use cases.

Prompt Engineering and Quality Evaluation:

Develop, test, and refine prompts to guide the chatbot in generating accurate, helpful responses.

Collaborate with data scientists and MLEs to evaluate the quality of fine-tuned models and iterate based on feedback.

Cross-Functional Collaboration:

Partner with data scientists, product managers, SMEs, linguists, MLEs, and UX designers to inform and refine conversation design.

Manage and prioritize work across multiple projects, ensuring consistent, high-quality outputs.

Qualifications

5+ years of proven experience in conversational design, GenAI, or chatbot development.

Strong understanding of conversational AI principles, including turn-taking, persona development, and conversational ethics.

Excellent copywriting skills, with the ability to craft clear, engaging, and on-brand dialogue.

Familiarity with AI/ML concepts, prompt engineering, and dataset annotation.

Experience with tools for dataset annotation and conversational design.

Excellent communication and storytelling skills, with a keen eye for detail.

Ability to collaborate effectively with cross-functional teams.

Comfortable operating in a fully remote and digital environment.

Bachelor’s degree in a relevant field (e.g., Linguistics, Computer Science, UX Design, Psychology) or equivalent experience.

What we offer

Opportunity to work on cutting-edge conversational AI technology in a collaborative and innovative environment.

A supportive team culture that encourages learning and professional development.

Salary Range: $40-55/ hour

The salary range listed is for NYC/CA/WA. As a company, we have a location based strategy, which means the disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location where the position may be filled.

MasterClass’s salary ranges are based on paying competitively for our size and industry. In addition to salary, we also offer equity and comprehensive benefits (medical, dental, vision, flexible PTO, and more). The range listed is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.