beehiiv

Customer Success Manager, Enterprise (Remote)

Full-time
$75k-$100k/mo
15 days ago
216 views

Customer Support

Management

We are on a journey to help the next million creators, publishers, and companies scale and monetize their audiences. beehiiv is already home to tens of thousands of the most popular newsletters worldwide, and we're only 34 months old! The company quickly achieved 7M just a year later in January 2024 📈.

This is an incredible opportunity to join a fast-growing startup as a beehiiv Customer Success team member. As a Customer Success Manager (CSM), you will work with our enterprise customers to drive product adoption, customer satisfaction, growth, and retention.

This is a customer-facing role requiring strong relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiiv’s solutions to their goals. As a CSM, you will work with the customer throughout their entire lifecycle, from onboarding to ongoing support to renewal, while coordinating with internal teams to provide best-in-class support.

The ideal candidate is action-oriented and hands-on, with exceptional communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.

Ideally, you will have:

Excellent customer relationship management skills

Strong communication, listening, writing, and time management skills

Ability to problem-solve and resolve client issues quickly and efficiently

Organized and reliable: able to work independently with little direction when necessary

Genuine excitement about scaling a growing platform

An ownership mentality

Experience working in the email/newsletter space is a huge plus

Manage a portfolio of enterprise customer accounts to foster long-term partnerships

Onboard new enterprise customers to ensure they are set up for success

Act as the main point of contact for any customer escalations and provide resolutions in a timely, proactive manner

Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction

Become the customer advocate and help implement cross-functional initiatives across Sales, Product, and Support

We're remote. We believe that your best work is done where you feel safe, comfortable, and supported.

Empathy, not ego. Empathy opens the door to problem solving. Our team is uniquely talented and we can solve any problem when we lead with empathy.

Bias towards action. Most decisions can be changed or altered, but progress cannot be created without action. It is almost always better to deliver something today over something that may be better tomorrow.

Complete transparency. You will have full access to business metrics about the company.

Owner-attitude. Ownership creates a sense of pride and accountability. It empowers someone to stand up for what is right, with a long-term outlook.

Competitive salary

Stock Options

Health, Dental, and Vision Insurance

401(k) employer match

Unlimited PTO (mandatory 10 days per year minimum)

Annual IRL Retreats

Unlimited book budget

Wellness Day each month (every third Friday)