If you’re an experienced, customer-obsessed Head of Copy, who wants to work on a brand that leads with its unique tone of voice, this role is for you.
Cleo’s voice is embedded across everything we think, make, and do. Behind it, is a team with ambitions to change the world’s relationship with money.
With a human and structured approach, this person will lead our writers in further defining Cleo's voice and creating breakthrough communications in a traditionally boring – and crowded – fintech space.
Responsibilities
- Co-lead the internal Creative Studio in partnership with design leads, helping the team deliver performative and compelling communications support.
- Help master (and define) Cleo’s brand voice. As one of our core differentiators, this is a business-critical part of the job.
- Provide leadership and mentorship to a team of copywriters, fostering open creative expression and ensuring high-quality copy across our marketing channels
- Oversee the creative copy process, ensuring work aligns with business objectives (OKRs)
- Uphold the highest standards of creative quality in copy and brand messaging
- Lead creative brainstorming sessions with the wider team that delivers original and high-impact creative
- Demonstrate an open leadership style that’s both supportive and inspirational, helping the team deliver high-quality work and continue to find ways to improve their outputs and the copy process
- Demonstrate strong proofreading and editing skills across business and consumer audiences
Requirements:
- Player-coach mentality with a track record of leadership coupled with the ability to jump in and write where needed.
- You’re proactive.You don’t wait for others to figure things out, you jump in, ask questions and move projects forward.
- You’re a systems thinker and bias towards action, taking complex challenges and testing quickly
- Pre-series C experience. You’re an entrepreneurial spirit, with a test and learn attitude.
- Extensive experience establishing processes for high-quality execution
- A positive force, bringing new concepts to life in an app-first, online environment
- 4+ years of experience managing a team of creatives whilst working in a senior copy role in the creative field, ideally in a high-growth startup or scale-up
- Strong portfolio showcasing strategic/conceptual thinking and storytelling
- You’ve got a great sense of humor on and off the page
What do you get for all your hard work?
- A competitive compensation package (base + equity) with reviews every 8 months. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This position is a CW5 level and we can pay 189,329 p.a depending on experience.
- Work at one of the fastest-growing tech startups, backed by top VC firms, Sofina, Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
- Flexibility: We work to live, we don’t live to work. Cleo works with everyone on our team to ensure that they have the balance they need to reach their full potential.
- Work where you work best. We’re a globally distributed team. Our US team works fully remotely, but we host virtual socials and an annual company offsite in Europe with all expenses paid.
- Other benefits;
- 15 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
- Generous pay increases for high-performers and high-growth team members
- Equity top-ups for team members getting promoted
- Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
- 401k matching
- Medical Insurance, Dental and Vision care
- Generous Parental Leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities, online and in-person
- We'll pay for your OpenAI subscription
- Online mental health support via Spill
- And many more!
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