Customer Onboarding Manager

  • Full-time
  • $10k-$25k/mo
  • 8 months ago
We are seeking a self-motivated solution engineer with an obsession to deliver WOW moments for the customer to join our rapidly growing fast-paced environment. As a Customer Onboarding Engineer (Presales), you will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.
You will be our subject-matter expert helping customers understand and evaluate the platform. The Presales Specialist will be responsible for supporting prospects by delivering compelling solutions and articulating the benefits/value proposition of
We are looking to hire a consultant who will act as a technical advisor and develop strong relationships with teams proactively.
  • Planning of sales strategies, positioning in contrast to the competitors, and the demonstration of the business.
  • Providing demos to prospects and achieving conversions.
  • Highlight’s value by preparing and delivering product capacities through
  • Work independently with prospects/customer technical teams on implementing a complete solution, based on a series of business and technical reviews.
  • Liaising with Product Managers and cross-functional teams to provide customer feedback.
  • Coordinate and create technical solution documents for existing and new product features.
  • Stay up-to-date on relevant market trends and competitor landscapes.


  • 1-3 years as a technical product consultant or equivalent experience in a customer-facing role with a SaaS company.
  • Excellent communication and interpersonal skills to understand and translate customer requirements into product requirements.
  • A self-learner who can pick up skills with minimum support and have a curiosity about learning new concepts.
  • High proficiency in English with excellent written and oral skills is a must.
  • Willing to work in UK or US shift timings, with flexible timings.
  • Relevant experience in companies like Zoho, Kissflow, Chargebee, Freshworks, and companies from AI and ML technology.


  • Demo to Win %
  • Improvement in Sales Cycle time for Recurring deals.
  • Demo to product Signups


  • Competitive comp & benefits
  • Work remotely anywhere in your respective country
  • Ability to move laterally within a team and grow rapidly
  • Paid time off and flexible leave policy
  • No boss culture
  • Flexible working hours
  • LGBTQ+ friendly