About the Role
Do you enjoy problem-solving complex business problems facing companies every day? What if you had a next-generation platform that could solve that goal? What if you could work for a company that is changing the way that companies interact with their customers? What if you could work alongside the best and brightest in the industry to craft innovative solutions and transformational strategies? All this in a driven, collaborative and rewarding environment... Sounds too good to be true, you say? Absolutely not! Here at Kustomer, we call it Solution Consulting.
The Solutions Consultant (SC) is responsible for all technical, solution, and competitive aspects of the Kustomer sales cycle. SC’s must be both sales focused and technically savvy. They must be successful in selling alongside Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our AE;s and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
You'll be responsible for:
- Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer
- Evangelizing Kustomer platform value to customers (including business & IT executives)
- Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable
- Development of a technical sales strategy
- Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)
- Mapping RFI/RFP requirements to software solutions
- Scoping, managing and executing customer pilots and Proof of Concepts
- Solution scoping abilities - using our existing solution and influencing new product development
- May involve handling sensitive personal data
Your qualifications and experience:
- 8+ years of Mid Market/Enterprise software selling experience
- Excellent interpersonal, communication, persuasion, presentation, and writing skills
- CRM, Contact Center or Customer Service Experience is highly desired
- Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
- Must be willing to work in a fast-paced startup environment with multiple responsibilities
- Bachelor's degree or relevant professional experience
- May include traveling for 30 to 50 percent of the time
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
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