About the Role
Join Hinge's Trust & Safety team as a Product Designer and shape the future of safe dating. You'll tackle complex operational workflows while designing intuitive and efficient web-based internal tools that empower our global T&S teams to safeguard daters. This is a unique chance to significantly impact user safety and agent experience, lead the design vision for a unified tooling platform, and uphold Hinge’s commitment to safety. If designing for operational complexity, building impactful systems, and driving meaningful outcomes excites you, this role is for you.
Responsibilities
- Lead the end-to-end design process—from discovery and ideation to prototyping, testing, and final specs—on features and enhancements across our T&S internal tools suite
- Partner with Research to plan user research, synthesize findings, and validate design solutions (e.g., interviews, contextual inquiry, usability testing)
- Translate research, operational requirements, and policies into clear user flows, wireframes, journey maps, and high-fidelity prototypes
- Design efficient interfaces for high-volume workflows, data-heavy analysis, and critical decision-making
- Collaborate closely with Product, Engineering, Operations, Policy, Data Science, and Legal throughout the development lifecycle
- Help establish a design system and component library for Internal Tools
- Advocate for the needs of internal users and influence product prioritization
- Leverage tool usage data and qualitative feedback to identify improvements and track design impact
- Partner with adjacent designers across T&S to align on shared patterns and collaborate on key initiatives
- Own and drive the design roadmap for the Internal Tools workstream
What We're Looking For
- 5+ years of experience delivering end-to-end product design (UX/UI) for complex web applications
- A portfolio that showcases systems thinking, user-centered design, and iterative improvement in internal tools, enterprise software, or other web-based applications.
- Experience partnering with Research to inform and validate design decisions
- Strong collaboration with Product and Engineering in agile environments
- Comfortable facilitating collaborative workshops (e.g., journey mapping, design sprints)
- Core Design Proficiency: Expertise across the product design lifecycle: research synthesis, IA, interaction design, visual design, prototyping, and usability testing
- Complex Problem Solving: Ability to solve complex operational problems with elegant and efficient solutions
- Tooling: Proficiency in Figma and other modern design/prototyping tools
- Communication & Collaboration: Strong communication and stakeholder management skills
- Visual Craft & Design Systems: Detail-oriented visual craft and familiarity with developing re-usable UI components and other design systems elements.
- Mindset: Empathetic, adaptable, and comfortable with ambiguity
Bonus Skills
- Experience building, contributing to or maintaining design systems
- Familiarity with Trust & Safety tooling (e.g., moderation, fraud detection, policy enforcement)
- Direct professional experience designing tools specifically within the Trust & Safety domain (e.g., content moderation, policy enforcement, investigations, fraud/risk detection).
Salary Range
191,500.00 per year salary
Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
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