Toast—Customer Success Manager
North America
10 days ago
$75k-$100k,Full-time,Support
Customer Support
Management
_About the roll_ (Responsibilities):*
As a senior product designer focused on enterprise, you will support the product roadmap and strategy for Toast’s largest customers. The enterprise design team sits within the Commerce Platform design org, which is also responsible for menus, reporting, and multi-location experiences. This is a remote role based in Canada.
_The right ingredients(Requirements):_*
- 3-5 years of experience shipping high quality consumer-grade products
- Strong design craft and rapid prototyping
- Experience with working with diverse, cross-functional teams
About You
You are a dynamic team player with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team. You embody the tenets that drive Toast’s Design practice:
- You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with your work, as well as additional areas your work touches.
- You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You offer help and guidance across all different collaborators you work with.
- You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence with all key stakeholders of the area of the business you work within.
- You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions by synthesizing a wide variety of data sources.
- You raise the bar: and commit to continually improving the technical skills relevant to your role. You actively engage in your own learning and development and deeply internalize learnings and lessons from your project work.
Our Spread of Total Rewards*
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
178,000 CAD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready to make a change? Apply today!*
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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