Your mission is to empower our customers to continuously improve their security outcomes, so that they can make their greatest impact. When our customers succeed, we succeed. You will develop great relationships, become a trusted advisor, and help customers unlock the power of Red Canary.
What You'll Do
Onboard, coach, and guide customers through their experience with Red Canary
Build great relationships with the people who work for our customers, highlighting opportunities to make their experiences better over time
Coordinate the introduction of new products or services through marketing programs, technical information webinars, etc.
Conduct regular business reviews to ensure continued value realization and retention
Seek out and qualify the potential for new and increased revenue within your portfolio
Work closely with Technical and Sales teams to articulate customers’ goals and ensure they get the full value from products or services.
Develop strong product knowledge and expertise, be able to respond to customer questions and tune each implementation to best suit each customer’s needs
Prioritize your time towards the most critical tasks, while ensuring maximum time spent with customers and on building relationships
Deliver against quarterly OKRs and KPI targets
Candidates must live within US Eastern Timezone
Excellent oral and written communication skills, specifically with escalated customers
Able to clearly communicate sophisticated solutions in an easy to understand manner
Strong ability to prioritize tasks and issues using sound data and metrics
Able to achieve objectives with mentorship and coaching
Able to manage customers and make recommendations to improve the customer's security outcomes
3 + years of experience in an Account Management or Customer Success position at a SaaS company
Experience working with Salesforce and ChurnZero a plus.
Experience in cybersecurity is preferred, but not required
Target Compensation Range: 112,500 OTE + equity
Territory: Candidates must be located within US Eastern timezone to qualify