How you'll add value:

• Identify the needs of the organization, continuously evaluate, optimize, and improve capacity planning processes and guidance putting the customer at the center of everything we do

• Lead multiple modeling / operational improvement projects and align with leadership and delivery

• Manage customer relationships

• Research and resolve customers’ inquiries, as well as external Bank/FI inquiries

• Provide support across the R365 departments and liaise with Finance, Compliance, FinTech, and Sales

• Provide data analysis for Monthly Reports

• Perform quality control checks to ensure all processing and posting are accurate

• Analyze processes and create strategies and procedures to optimize efficiency

• Other duties as assigned

What you'll need to be successful in this role:

• At least 3 years of experience in managing payment operations or equivalent

• Payments support experience required

• Basic understanding of all payment methods required (checks, ACH, virtual credit cards, etc.)

• Knowledge of virtual card enrollment processes required

• Must be a leader, always looking to improve themselves and the people around them

• Self-driven to identify and implement process improvements both internally and customer facing

• Strong understanding of basic technical programs (Windows Office Suite, file formats, Salesforce, etc.)

• Committed to excellent customer service

• Highly detail-oriented, organized, driven

• Curious and demonstrates thought-leadership

• Strong communication skills - written, verbal, presentation, executive

• Intuitive, self-directed and takes action

• Easily adapts to changing environments and processes

R365 Team Member Benefits & Perks

• Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of 90K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.

• Ability to work remote or hybrid

• Comprehensive medical benefits, 100% paid for employee

• 401k + matching

• Equity Option Grant

• Unlimited PTO + Company holidays

• Wellness initiatives

Why join our amazing team?

• We're a community that prides itself in creating innovative solutions and producing quality work

• Our product is the secret ingredient that makes a real difference to restaurants nationwide

• The open concept work environment that we've created is causal, collaborative, and cultivates communication