Sr. Manager, UX Design

  • Full-time
  • $75k-$100k/mo
  • 3 months ago
UX Design
Job Description
Team & Role:
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Design team located within Digital Technology. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
What you get to do in this role:
  • Drive the Go to Market (GTM) UX Design team to deliver great user experiences that will revolutionize collaboration and productivity for our Sales and Operations teams
  • Directly lead a team of designers and/or managers to design high-quality, innovative, accessible tools that make our business work
  • Develop and drive UX strategy across a broad portfolio of GTM products
  • Drive GTM UX Design and XD vision in collaboration with other Experience Design leaders
  • Mentor and coach team in team leadership, design strategy, organizational dynamics and their individual craft
  • Promote and facilitate the adoption of end-to-end design thinking in developing our products
  • Promote and advance the discipline of Experience Design
  • Work closely with product management and engineering in UX ideation, innovation and delivery
  • Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
  • Ensure a seamless experience across desktop and mobile platforms, and beyon
Preferred Qualifications
  • 8+ years’ experience in UX design
  • 4+ years of experience managing design teams, including managing managers
  • Exceptional ability to guide, lead, and mentor human-centered design best practices and methods
  • You are a leader and an effective communicator who can collaborate productively, bring clarity and priority to your team, and drive quality
  • Enterprise sales product design experience or experience in design for industries or domains that are technical
  • Demonstrated experience devising and executing a UX strategy
  • Demonstrated experience building and working with robust design systems
  • Ability to understand and distill complex, technical problems into elegant solutions
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
  • Ability to work with minimal supervision in a fluid, fast-paced, and truly agile environment
  • You can easily move between considering the forest and paying attention to the trees
  • High level of initiative, good sense of humor, and a “make it work” ethos
  • Able to travel up to 20% of the year
  • Experience in designing experiences compliant with WCAG 2.0/2.1 AA guidelines is a plus
Basic Qualifications:
  • Bachelor’s Degree (or equivalent experience) in interaction design, human computer interaction, visual design, sociology, psychology, or related disciplines
  • Solid command of Figma, Sketch, Axure and other design tools
  • Inspiring case studies telling the story of you and your teams’ impact to build insanely great experiences
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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