JOB DESCRIPTION
As the Manager of our Desktop as a Service (DaaS) offering, you will be instrumental in the ongoing success of our DaaS customers, infrastructure, and engineers. Our engineers are responsible for system planning, implementation, administration, maintenance, performance monitoring, and capacity planning of Amazon Web Services (AWS) based systems used by Vertafore to deliver our DaaS products and services to the insurance industry in a SaaS environment.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
- Work directly with customers as a service provider
- Manage DaaS team day-to-day operations and productivity
- Generate and adjust billing of customers based on user counts
- Assess the current environment and operational framework, and identify areas of improvement
- Develop and maintain standards and best practices in maintaining DaaS environments
- Identify training requirements of personnel, develop appropriate training plans, and coordinate personnel development.
- Manage, develop and provide technical leadership for the team members
- Maintain excellence in user experience for DaaS customers
- Manage vendors and product/service contracts
- Effect changes in resources, plans, and procedures to facilitate achieving goals
Qualifications:
- Minimum 2 years in a managerial role leading a team
- Experience managing operations teams in a ticket-based workflow
- Familiarity with managing patching and downtime scheduling
- Knowledge of Windows security best practices
- Experience with networking and firewall (Fortinet, F5, AWS) configuration
- Experience with common Amazon Web Services offerings such as VPC, EC2, EBS
- Familiarity with Amazon Workspaces
- Familiarity with Microsoft Office365 configuration and licensing
- Familiarity with Microsoft products - Active Directory, DNS, DHCP, Group Policy and SQL Server
Additional Requirements and Details:
· Travel required up to 10% of the time.
· Occasional lifting and/or moving up to 10 pounds.
· Frequent repetitive hand and arm movements required to operate a computer.
· Specific vision abilities required by this job include close vision (working on a computer, etc.).
· Frequent sitting and/or standing.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.
· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.
· Win Together: We work together as one team, showing empathy and respect along the way.
· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.
· Say It, Do It: We honor every one of our commitments because integrity is important to us.
· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.
· We Love Insurance: We appreciate the impact insurance has on the world.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com
Just a note, this contact information is for accommodation requests only.
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