Software Support Agent
Core Data has multiple open positions for the Software Support Agent (SSA) position. This unique opportunity allows a qualified applicant to provide light to moderate customer service and support to the company’s various clients in a comfortable work-from-home setting.
About the Company
Core Data is a medium sized (50-100 employees) software development firm which develops data feeds containing statistics and information related to sports betting. SSAs at Core Data provide “B2B” (business-to-business) customer service by answering inquiries to the company’s clients. An SSA’s interaction is always strictly with Core Data’s client, and not with the end-user directly.
Nature of Service Claims
The SSA will answer a variety of claims related to the software that the company is providing its clients. Examples of service claims include:
Structure of Customer Service Department
An applicant selected for this position will perform the duties in a “work from home” setting. All tools required for the position can be accessed from any modern desktop or laptop computer purchased within the last three years. The majority of support inquiries are submitted via email or through a proprietary ticketing-style system and are answered through the same method in which they were submitted. Support is provided by phone as well, with the calls being routed to a softphone installed on the SSA’s computer and running at all times while the SSA is on duty. SSAs have access to speak with a manager at all times via a live chat platform for assistance in any higher level inquiries.
This position requires the following skills or attributes:
Applicants interested in the position are encouraged to send a copy of their resume and estimated pay expectations based on a standard full-time 40-hour work week.