TherapyNotes
Customer Support Representative
- Full-time
- $50k-$75k/mo
- 2 months ago
- 951 views
Customer Support
Phone Support
Position Description
TherapyNotes is seeking experienced and professional Customer Success Representatives. As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office.
This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team. Our growing team is located remotely and on-site in Horsham, PA.
Responsibilities
- Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
- Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
- Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
- Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness
- Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
Requirements
- 5+ years of experience working in customer service
- 2+ years of experience working in a high-volume call center or phone support role
- 2+ years of experience working remotely
- Experience with multichannel customer support / help desk software is a plus
- Excellent computer and technical problem-solving skills required
- Excellent verbal and written communication skills
- Effectively exchange information via telephone, email, and instant messaging platforms
- Ability to exercise composure when operating under stressful situations
- Excellent time management skills
- Team player that carries their weight, has a willingness to grow and strives for excellence
- Interest in working in an entrepreneurial, small to mid-sized business environment
- Flexible work hours required including limited nights and weekends
Benefits
- Competitive salary - $50,000/year
- Over time opportunities available
- Employer provided medical, dental, vision, life, and disability insurance.
- Retirement plan with company contribution
- Annual company profit sharing and bonus
- Personal development/training budget
- Open, collaborative work environment
- Extensive 2-week onboarding plan
- Comprehensive mentorship program
TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.
#LI-Remote
#LI-PL1
7/16/2024
© 2024 Remote Jobs LLC