Motive—Senior Manager, Payroll
North America
a month ago
$100k+,Full-time,Finance
Management
Payroll
+1 more
About the Role:
As an Enterprise Customer Success Manager, you will be the face of Motive for our largest customers. You will be responsible for assisting customers through the implementation process, proactively working to achieve and maintain full customer satisfaction for the duration of their product subscription while driving upsells and renewals. As a member of a fast-paced and tight-knit team, you will help support product and business development to satisfy customer needs along with developing internal tools to help the business scale.
What You'll Do:
- Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
- Continually learn about the needs of the client at all levels by proactively uncovering emerging pain points and expectations to get a more clear picture of how Motive can address problems and create satisfying solutions and outcomes
- Ensure the successful delivery of a detailed and complex sales offering while tracking and measuring the value the solution brings to the customer
- Work collaboratively as part of the customer team by partnering, building plans and communicating with AEs, the Onboarding team, Professional Services, Sales Engineers and other internal colleagues to ensure aligned customer engagement and effective support
- Identify upsell and expansion opportunities in order to grow the NRR for your book while ensuring renewal and retention metrics are exceeded
What We're Looking For:
- 5+ years Enterprise Customer Success or Account Management experience
- Direct experience working in the fleet management or telematics industry
- A customer-centric thinker with a track record of delivering scalable solutions in a high-growth environment
- Strong project management skills with the ability to lead cross-functional teams to deliver results
- Ability to thrive in a high-growth, high-ambiguity environment; setting personal objectives and prioritizing activities based on impact
Pay TransparencyYour compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.
The compensation range for this position will depend on where you reside. For this role, the compensation range is:
United States
145,000 USD
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
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