DraftKings

VIP Services Representative

Full-time
$75k-$100k/mo
2 months ago
600 views

Customer Support

Management

The Crown Is Yours

As a VIP Representative, you’ll be responsible for supporting established VIP accounts; account management will be both temporary in situations where current DK hosts are on leave or during other periods of absence. During temporary account management, you’ll be tasked with providing best in class service to our most valuable guests through account evaluation, troubleshooting accounts and communicating with VIP accounts about the latest DK news and promotions (where applicable). The VIP Services Representative may also be tasked with managing VIP accounts as a direct contact. You’ll be responsible for the day-to-day execution of DraftKings’ industry-leading VIP engagement strategy, understanding the true needs of our Players to foster long-term loyalty to DraftKings. When you join us, you’ll play a key role in helping us deliver a world-class player experience that drives high levels of brand advocacy.

What you’ll do as a VIP Services Representative

Build upon strong, authentic, and trusted player relationships while identifying opportunities to improve the customer experience.

Assist and attend events where customers are present, and help is needed.

Exceed engagement and service level performance targets.

Assist in reactivation efforts to re-engage inactive users.

Effectively distribute an allotted promotional budget.

Execute against all VIP policies and guidelines, including responsible gaming policies.

What you'll bring

Experience with sports betting, gaming economies, and player behavior.

1+ years of experience in a customer-facing role.

Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.

Analyze data and trends to make quick and confident decisions.

Willingness to travel and work nights and weekends.

#LI-TA1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 91,200.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.