VIP Host

  • Full-time
  • $75k-$100k/mo
  • 7 months ago
Customer Support
We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As a VIP Host, you will oversee and cultivate relationships with DraftKings’ most highly engaged Players. You’ll be responsible for the day-to-day execution of DraftKings’ industry-leading VIP engagement strategy, understanding the true needs of our Players to foster long-term loyalty to DraftKings. When you join us, you’ll play a key role in helping us deliver a world-class player experience that drives high levels of brand advocacy.

What you’ll do as a VIP Host

  • Create strong, authentic, and trusted player relationships.
  • Exceed engagement and service level performance targets.
  • Assist in reactivation efforts to re-engage inactive users.
  • Effectively distribute an allotted promotional budget.
  • Compile player feedback to support improvements to the platform and identify commercial opportunities.
  • Execute against all VIP policies and guidelines, including responsible gaming policies.

What you’ll bring

  • Experience with sports betting, gaming economies, and player behavior.
  • 3+ years of experience in a customer-facing role.
  • Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
  • Analyze data and trends to make quick and confident decisions.
  • Willingness to travel and work nights and weekends.